Return Policy
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return the Order for a full refund of paid price. We mean what we say! All you need to do is give us a call or drop an email at care@scopemedical.in within a period of 30 days, from the date of order received.
However, you must understand that we can’t bear a loss either; so, return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unused and undamaged condition. C’mon that’s just fair!
Please note that “Scope Medical’s 30-Day Returns Policy” does not apply to spares like Lamps / cases and disposable laryngoscopes
Refund/ replacement for goods/ merchandise are subject to inspection and checking by Scope Medical team.
Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
Some special rules for promotional offers may override “Scope Medical’s 30-Day Returns Policy.”
Please note that the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
You may return a part of the Order, in case of multiple items in an order. All products being returned need to be returned in full, including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
Retuning a product:
You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return:
- Place your item in its original packaging – not the Scope Medical box
- Please mention your Name, Order Number, and Mobile Number, on top of the box
- Insert the original invoice and please make sure you seal it properly
Send it at your convenience to our address below and get a voucher for Courier charges up to a maximum of Rs 100/- per kilogram(US$12.00 from outside India) of shipment. Scanned copy of courier slip needs to be emailed to us within 10 days of opening the return request. If we have received the product through courier, but we did not receive scanned copy of courier slip within 10 days of opening the return request, your refund is likely to get delayed.
Address for return of products:
Scope Medical Devices Pvt. Ltd.
Survey Number 11/10, Jaraut Road, Mandhour, Ambala City – 134 003 India
Tel : +91 –70824 02685, 70824 12685care@scopemedical.in
Refund Policy
Once your return request has been placed with Customer Service, it usually takes about seven days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about two days. Typically, the refunds are initiated within two days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
Process for receiving your funds
If the payment was made by Credit Card or Net-Banking, we can either issue Scope Medical Credits or reverse credit to the Credit Card or credit your Net-Banking account. Scope Medical Credits can be utilized on a future purchase on the website.
If Scope Medical Credits were used to make a purchase, refund will only be issued as Scope Medical Credits. This can be utilized on a future purchase on the website.
Time taken for return process:
| Refund Method | Refund Receipt Time (After Initiation) |
| Scope Medical Credits | 1 business days |
| Bank Transfer/NEFT | 1-2 business days |
| Debit Card | 5-7 business days |
| Credit Card | 5-7 business days |
For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks.
Shipping &GSTcharge would not be included in the refund value of your order as this is a non-refundable charge.
We update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.
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